Fixed term contract 12 months
40 hours flexibility according to shift pattern working between 8am and 7pm Monday – Friday and regular 10-2 Saturdays.
To provide a critical leadership role within the Groups health services, based at the Hinckley offices of Everyone Health. Our single and multi-component services provide public health services including prevention and early intervention services, specifically targeting those at high risk.
The key functions of the role are:
Leading a team to ensure all aspect of the contact centre are covered, providing a critical role within the Groups health services, based at the Hinckley offices of Everyone Health. Our single and multi-component services provide public health services including prevention and early intervention services, specifically targeting those at high risk.
The successful candidate will:
- Previous line management experience preferred,
- Direct line management of clinical contact centre colleagues including training and PDR.
- Have experience using IT systems including Microsoft word and excel.
- Emotionally sensitive and empathetic to members of the public accessing our service.
- Methodical and highly organised approach to work. Understand and adhere to confidentiality and safeguarding protocols.
- Have a flexible approach to service delivery with strong problem solving skills
We would like to hear from you if you have the following skills and experience:
- Providing 1:1 support and triage to service users
- Using software systems to document, collate and evidence work.
- Working in a dynamic and challenging environment, able to respond to and relate with, various professionals.
- Direct line management of clinical contact centre colleagues including training and PDR.
Is this role for you?
If you are and would like to be part of an innovative and ambitious team, we would very much like to hear from you.
You should have an outstanding record, excellent communication skills, and a focus on detail and quality.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Closing date: January 15, 2024 5:00 pm